Privacy policy

BROAD SERVICE TECHNICAL SUPPORT S.L. declares its respect and compliance with the provisions contained in the new REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, on the Protection of Personal Data and concordant regulations. Therefore, it informs you of its data protection policy so that the customer can voluntarily determine whether he/she wishes to provide his/her personal data to BROAD SERVICE TECHNICAL SUPPORT S.L.

This Privacy Policy establishes the use, maintenance and transfer that BROAD SERVICE TECHNICAL SUPPORT S.L. makes of the personal data of the customers of the BROAD SERVICE TECHNICAL SUPPORT S.L. website.

Privacy

BROAD SERVICE TECHNICAL SUPPORT S.L. is committed to developing long-term relationships based on trust. Therefore, BROAD SERVICE TECHNICAL SUPPORT S.L. will make every effort to ensure that your right to privacy is maintained and protected. This website is intended for persons over 18 years of age.

Data collected

BROAD SERVICE TECHNICAL SUPPORT S.L. may request or collect personal information from customers online in various ways, including online forms for ordering products or services and other requests in which customers are invited to provide such information.

BROAD SERVICE TECHNICAL SUPPORT S.L. informs customers that the personal data provided in the registration form, as well as any other information that the customer may provide in the future within the framework of its relationship with BROAD SERVICE TECHNICAL SUPPORT S.L. may be included in the files of this entity.

BROAD SERVICE TECHNICAL SUPPORT S.L. may also collect information on how customers access its website through the use of a unique identifier for each customer through the use of cookies.

Log files

Like most websites, BROAD SERVICE TECHNICAL SUPPORT S.L. uses log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, or number of clicks to analyse trends, administer the site, track customer’s movement in the aggregate, and gather broad demographic information for aggregate use. In any case, no information that is stored in log files, including but not limited to IP addresses, is linked to personally identifiable information.

Voluntary and mandatory data

Except in fields where expressly stated otherwise, the answers to questions about personal data are voluntary, and failure to answer these questions does not imply a decrease in the quality of the services requested by the customer. Failure to complete the fields marked as obligatory or the provision of incorrect data will make it impossible for BROAD SERVICE TECHNICAL SUPPORT S.L. to register you as a client or provide you with the services requested.

Purposes of data use

These files have the following purposes:

• To manage, administer and provide you with the services you request from BROAD SERVICE TECHNICAL SUPPORT S.L.
• Management and maintenance of the contractual and pre-contractual relationship, and facilitate the fulfilment of the same.
• To better understand your tastes and adapt the services to your preferences and needs.
• To be able to offer you new products, services, special offers or updates, in those cases in which consent has been granted.
• To send you our own or third party advertising to those customers who consent to it.
• To carry out studies on the effectiveness of the website, marketing, advertising and sales.

Data recipients

The recipients of the information collected will be exclusively the employees of BROAD SERVICE TECHNICAL SUPPORT S.L. or the service providers of this entity (including, where appropriate, its own subsidiaries or affiliated companies).
In the latter case, the service providers will be bound by a service provision contract which will expressly include equivalent privacy and data protection obligations to those required for the employees of BROAD SERVICE TECHNICAL SUPPORT S.L. and will be expressly prohibited from transferring such data to any other person or third party, unless otherwise provided for in this privacy policy.
Once the contractual relationship with the service provider has ended, the customer data to which they have had access during the provision of services will be returned or destroyed.

Transfer of information

BROAD SERVICE TECHNICAL SUPPORT S.L. will not share personal customer data with any third party, unless the customer expressly authorises such transfers.

BROAD SERVICE TECHNICAL SUPPORT S.L. may transfer to investors or potential partners aggregated and anonymous data based on information collected from customers. In such cases, only statistical information will be provided and information that allows the identification of an individual will be kept absolutely confidential. In the event that BROAD SERVICE TECHNICAL SUPPORT S.L. is sold, the information collected from customers may be provided to the new owners.

Special offers and updates

BROAD SERVICE TECHNICAL SUPPORT S.L. customers may occasionally receive information about products, services, special offers and possibly a newsletter. As a sign of respect for the privacy of its customers, BROAD SERVICE TECHNICAL SUPPORT S.L. offers the possibility of not receiving this type of communication by indicating it in the newsletter configuration space of the control panel or by sending an e-mail to broadservice@broadservice.es.

Service announcements

On rare occasions, it may be necessary to send a strictly service-related announcement if, for example, a service is temporarily suspended for maintenance reasons. Generally, customers will not be able to object to receiving such communications, but will be able to deactivate their account. In any case, these communications are not of a commercial nature.

Legal notice

We inform you that BROAD SERVICE TECHNICAL SUPPORT S.L. may provide personal information to the competent authorities when required to do so in accordance with current legislation.

The BROAD SERVICE TECHNICAL SUPPORT S.L. website contains links to other websites. Please be aware that BROAD SERVICE TECHNICAL SUPPORT S.L. is not responsible for the privacy practices of such other sites and we encourage you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy only applies to information collected by BROAD SERVICE TECHNICAL SUPPORT S.L.

Data maintenance

Once the contractual relationship with the customer has ended, BROAD SERVICE TECHNICAL SUPPORT S.L. reserves the right to retain the data of the unsubscribing customer for as long as necessary to comply with its legal obligations. During this time the personal data will remain blocked and will not be used for any purpose other than the aforementioned. Once the legal periods for their maintenance have expired, the data will be deleted.

BROAD SERVICE TECHNICAL SUPPORT S.L. maintains the levels of protection of your personal data in accordance with current legislation on security measures, and has implemented all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the customer to BROAD SERVICE TECHNICAL SUPPORT S.L.

Customer responsibility

You are responsible for the security of your Customer Identification Number and passwords. Make sure you keep them in a secure place and do not share them with anyone.

Always remember to log off at the end of a session to ensure that others cannot access your personal data. Take this precaution even if you are not using a public computer such as in a library or an Internet café, but also when using your private computer at home.

Customer rights

The customer will have the possibility of exercising their rights of deletion, opposition, portability, limitation, access, rectification, requesting it by any means that leaves a record of its sending and receipt and sending a copy of their ID card or equivalent document. To exercise your rights, you may write to the following postal address of BROAD SERVICE TECHNICAL SUPPORT S.L., to the e-mail address broadservice@broadservice.es. Likewise, at any time the Client may revoke, without retroactive effect, their consent to the processing of their data.

Questions

Any questions regarding this Privacy Policy may be directed to the following email address broadservice@broadservice.es.